FAQs - Frequently Asked Questions

Most of our products have had previous owners, but by the time our team of certified technicians are done inspecting, testing, upgrading, repairing, and cleaning, the units are made to be in like-new condition. Buying refurbished gives you more bang for your buck and also minimizes technology waste in the environment! Check out more information on the benefits of owning refurbished tech here.

Our address is: 8222 N. Lamar Blvd. Ste. E42 Austin, TX 78753

Our small, but mighty team is located in the heart of Texas. We do not outsource any of our services. Everyone you will talk to at Discount PC is a real person, really in Austin. Gotta love the accent, y'all!

Yes! We have been a TIPS vendor for several years now, and work with many school systems across the country to both offer our systems and even to purchase retiring school assets. Check out our Education Partnership page for more details.

Our CAGE Code is: 7VTA4.

We love partnering with government entities whether you're looking for 1 unit or 1000. Check out more perks of working with us as a government organization here.

On the top right of our website, click “Login”. You’ll then be asked to create an account (easy and fast). Once your account is created, you will automatically be redirected to the Warranty Request Form where you can fill out the digital form detailing the issue and information related to your order. You can find more warranty details here.

Absolutely! Most of what we do is custom configuration, so we’re more than happy to build an order to your dream specifications, including processors and video cards. Online listings will give you options to configure your unit and automatically price your personal config accordingly.

Yes, we offer financing through Shop Pay as well as offer free shipping on all website orders. Large volume orders may qualify for net terms after a credit check as well.

Yes, Discount PC is certified in a range of data destruction processes such as 1-pass wipe method, overwriting DOD levels 3 & 7, and hard drive shredding and crushing. We also offer certificates of destruction.

Yes. We do custom imaging all the time! Reach out to us at sales@discountpc.com for more details and to discuss your options.

Discount PC offers business-class laptops, desktops, tablets, monitors, servers, and computer accessories to organizations and individual consumers. We specialize in Dell, HP, and Lenovo, and carry Apple and Samsung products from time to time as well.

Yes! We love sourcing assets in volume from organizations that are upgrading or liquidating their tech. If the products don’t meet our high standards, we use them for parts. If you have bulk IT assets to sell, or individual switches/servers/high price items, email buyer@discountpc.com. 

All orders come with power cords, and AC adapters as applicable. Volume orders made through our sales team will include display cables. Online purchases include display cables for a small upcharge. If you prefer a specific display cable with your monitors, let us know by emailing sales@discount.com.

Sure thing! We sell keyboards, mice, AC adapters, and cables without computers all the time. Purchasing a computer is not required, but of course we’d love to help you find one, or many!

Many of our products are “off-lease” from large organizations. As with any lease, the systems are well maintained and inspected before the end of term for functionality and damages.

Yes! Everything we do revolves around one priority: quality! Every product is inspected, tested, and re-tested to ensure quality and excellence is delivered to your satisfaction.

We only provide the best! Discount PC offers A Grade and B Grade units on all orders – anything lower is dismissed. This means that products can range from pristine condition to having minor blemishes that do not affect functionality or the overall look, for a lower price with a 1+ year warranty.

We offer a variety of computers 3rd Generation and newer. All units are compatible with Windows 10 and select products, 8th generation and up, are compatible with Windows 11.

In addition to using it like a normal computer, touch screens allow you to navigate similarly to how you would use a tablet, by touching and swiping on the actual screen. Special LCDs are needed for a computer to be touch-capable. Non-touches are not equipped with the special LCDs needed for this feature. 

For small orders, we use UPS Ground unless requested otherwise. For large volume orders, we ship via pallets on freight liners. We ship to 48 continental US states. Expedited shipping is available – fill out our contact form or email sales@discountpc.com for more information.

Every item is wrapped in layers of bubble wrap before being securely placed in boxes for shipping. With freight shipping, laptops also receive their own place in a slot box on pallets. Blind shipping options are also available.

Of course! Because we configure every unit from scratch, we do ask for 1-3 business days to process your order as it moves through our refurbishing process. We’ll always give you a call or send you an email when it’s ready.

As soon as your property enters our chain of custody, every asset is secure and fully trackable, both in-house and during shipping in addition to being monitored by our advanced security surveillance system at our facility, 24/7.